
A New Chapter: Going Back to My Roots
By Ashraf Ali
3 April 2025
Strategy
Years ago, when I was working with the biggest e-commerce startup in the Middle East, I was tasked with researching the barriers to online shopping in KSA, Egypt, and the UAE. What started as a typical U&A study turned into one of the most insightful experiences of my career. I found myself deep in conversations with housewives, university students, and middle-income professionals—each offering a unique perspective on technology and trust in online shopping...